For California Residents

The California Consumer Privacy Act gives you specific rights over how businesses handle your personal information. These protections apply whether you’re using our WordPress plugins, managing your account, or just visiting our website.

We’ve designed our systems to make exercising these rights straightforward. No bureaucratic runaround, no hidden fees, no unnecessary delays. Your privacy rights should be practical tools you can actually use when you need them.

Your California Privacy Rights

Making Privacy Requests

Identity Verification

To protect your privacy, we need to verify you’re authorized to make requests about specific personal information:

Request Timeline

• Acknowledgment: We’ll confirm receipt of your request within 10 business days
• Response: Most requests are completed within 45 days
• Complex requests: May take up to 90 days (we’ll notify you if this applies)
• Opt-out requests: Processed within 15 business days

Authorized Representatives

Someone else can make privacy requests on your behalf if they have:

• Written authorization from you (signed and dated)
• Proof of their authority (power of attorney or similar documentation)
• Their own identity verification

We may also require direct confirmation from you before processing requests from authorized representatives.

What Information We Collect

Here’s what personal information we’ve collected in the past 12 months and how we use it:

Information We Don’t Collect

We don’t intentionally collect sensitive personal information like:

• Social Security numbers or government ID numbers
• Financial account details (beyond what’s processed by our payment provider)
• Health or medical information
• Biometric or genetic data
• Precise geolocation data
• Personal communications content (unless you contact our support team)

Service Providers and Data Sharing

We work with several categories of service providers who process personal information on our behalf:

Required Contractual Protections

Every service provider must agree to:

• Use your information only for the specific services they provide to us
• Implement appropriate security measures
• Not retain your information longer than necessary
• Not share your information with unauthorized parties
• Notify us immediately of any data security incidents
• Return or delete your information when our contract ends

Categories of Service Providers

Data Retention

We keep your personal information only as long as necessary for business purposes and legal requirements:

• Account information: Active subscription period plus 90 days, then archived for 7 years (business records)
• Plugin usage data: 24 months, then aggregated and anonymized
• Support communications: 3 years for service quality and training purposes
• Transaction records: 7 years for tax and regulatory compliance
• Marketing data: Until you opt out or 3 years of inactivity, whichever comes first
• AI processing data: Immediately deleted after content generation (no retention)
• Security logs: 12 months for incident investigation and prevention

Secure Deletion Process

When we delete your information:

• Data is permanently removed from active systems using secure deletion methods
• All service providers are instructed to delete their copies
• Information is removed from backup systems during regular rotation cycles
• We maintain deletion logs for audit purposes (without storing the deleted data)

Non-Discrimination Policy

We will not discriminate against you for exercising your California privacy rights. This means we won’t:

• Deny service: You’ll continue to have full access to our plugins and features
• Change pricing: No different rates or charges based on privacy requests
• Reduce service quality: Same level of support and functionality for everyone
• Suggest penalties: No implications that exercising rights will hurt your experience

Financial Incentive Programs

We may offer occasional promotions that involve personal information (like email signup discounts). These programs are:

• Voluntary: You can participate or not, entirely your choice
• Clearly disclosed: Terms, benefits, and data use explained upfront
• Withdrawable: Opt out anytime without penalty
• Proportional: Benefits reasonably related to the value of information provided

Global Privacy Control

We automatically recognize and honor Global Privacy Control (GPC) signals from your browser or device. When GPC is enabled:

• We automatically opt you out of data sharing for advertising purposes
• No additional verification or manual requests needed
• Settings are processed immediately when we detect the signal
• Applies to all future data sharing until you change your GPC settings

Enabling GPC

Most modern browsers and privacy tools support GPC through:

• Browser privacy settings or preferences
• Privacy-focused browser extensions
• Mobile app privacy controls
• Operating system-level privacy settings

Updates and Changes

We review our privacy practices regularly and update them when necessary. For any material changes that affect your rights:

• Email notification: Sent to all active account holders
• Website notice: Prominent banner on our homepage for 30 days
• Grace period: 30 days before changes take effect
• Opt-out options: Additional choices if changes involve new data uses

We don’t make privacy changes lightly, and we always consider the impact on your rights and expectations when evaluating potential modifications.